Political commentator Ann Coulter had a few choice words for Atlanta-based Delta Airlines after a seat switch. The author boarded a Delta flight on Saturday, July 15th and was asked to switch seats with another passenger 30 minutes prior to take off. Coulter complied with the request and moved to another seat in the same row. She became angry with seeing that the woman in her former seat did not require the extra leg room that it offered while she sat in a less roomy seat.
The following morning, Coulter took to Twitter to vent her frustrations. It quickly turned into a tirade. She began by commenting on Delta’s poor service its hiring of “Nurse Ratchets” for flight attendants and gate agents. She went on to refer to these employees as prison guards and animal handlers. Then she stated that the woman who sat in her original seat should have booked in advance as Coulter herself did.
The tirade concluded with the conservative author and commentator making a hyperbolic comparison between Delta employees and the Stanley Milgram prison experiment at Yale.
Following Coulter’s comments on Twitter, Delta Airlines released a statement regarding the incident on the flight and condemned the comments made one day later:
“We are sorry that the customer did not receive the seat she reserved and paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.
Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen.”
Delta expects mutual civility throughout the entire travel experience.
The airline went on to explain that Coulter was moved from seat 15F to seat 15A inadvertently. The move was part of several that were made in an effort to accommodate seat requests made by passengers to minimize confusion about seating assignments.
Other than questions about seating assignments, the flight departed without any issues and nothing else happened during the flight. The company says that it attempted to apologize to Coulter through its customer care and social media teams after the flight. But the two sides didn’t touch base until the following night.
Delta confirmed that it would be refunding the $30 Coulter paid for her advance seat upgrade. The apology and refund did not appear to satisfy her. After the statement was released, Coulter took aim at Delta one last time, saying that the company declared her tweets unacceptable and she is of the opinion that the determination is Facist.
Nothing further has been added by Delta about the comment.
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